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Salesforce Salesforce-AI-Associate Exam Syllabus Topics:

Topic	Details
Topic 1	AI Fundamentals: This topic discusses the major principles and applications of AI within Salesforce. It also focuses on different types of AI and their capabilities.
Topic 2	AI Capabilities in CRM: Get familiar with the benefits of AI and capabilities of CRM.
Topic 3	Data for AI: Questions about the importance of data quality and different elements or components of data quality are related to this topic.
Topic 4	Ethical Considerations of AI: It delves into the ethical challenges of AI such as human bias in machine learning, lack of transparency, etc. The topic also explains how to apply the Trusted AI Principles of Salesforce to given scenarios.

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Salesforce Certified AI Associate Exam Sample Questions (Q24-Q29):

NEW QUESTION # 24
A marketing manager wants to use AI to better engage their customers.
Which functionality provides the best solution?

A. Journey Optimization
B. Bring Your Own Model
C. Einstein Engagement

Answer: C

Explanation:
"EinsteinEngagement provides the best solution for a marketing manager who wants to use AI to better engage their customers. Einstein Engagement is a feature that uses AI to optimize email marketing campaigns by providing insights and recommendations on the best time, frequency, content, and subject lines to send emails to each customer. Einstein Engagement can help increase customer engagement, retention, and loyalty by delivering personalized and relevant messages."

NEW QUESTION # 25
What are some key benefits of AI in improving customer experiences in CRM?

A. Improves CRM security protocols, safeguarding sensitive customer data from potential breaches and threats
B. Streamlines case management by categorizing and tracking customer support cases, identifying topics, and summarizing case resolutions
C. Fully automates the customer service experience, ensuring seamless automated interactions with customers

Answer: C

Explanation:
"Streamlining case management by categorizing and tracking customer support cases, identifying topics, and summarizing case resolutions are some key benefits of AI in improving customer experiences in CRM. AI can help automate and optimize various aspects of customer service, such as routing cases to the right agents, providing relevant information or suggestions, and generating reports or insights. AI can also help enhance customer satisfaction and loyalty by reducing wait times, improving response quality, and providing personalized solutions."

NEW QUESTION # 26
How does a data quality assessment impact business outcome for companies using AI?

A. Accelerates the delivery of new AI solutions
B. Improves the speed of AI recommendations
C. Provides a benchmark for AI predictions

Answer: C

Explanation:
"A data quality assessment impacts business outcomes for companies using AI by providing a benchmark for AI predictions. A data quality assessment is a process that measures and evaluates the quality of data for a specific purpose or task. A data quality assessment can help identify and address any issues or gaps in the data quality dimensions, such as accuracy, completeness, consistency, relevance, and timeliness. A data quality assessment can impact business outcomes for companies using AI by providing a benchmark for AIpredictions, as it can help ensure that the predictions are based on high-quality data that reflects the true state or condition of the target population or domain."

NEW QUESTION # 27
A customer using Einstein Prediction Builder is confused about why a certain prediction was made.
Following Salesforce's Trusted AI Principle of Transparency, which customer information should be accessible on the Salesforce Platform?

A. An explanation of how Prediction Builder works and a link to Salesforce's Trusted AI Principles
B. A marketing article of the product that clearly outlines the oroduct's capabilities and features
C. An explanation of the prediction's rationale and a model card that describes how the model was created

Answer: C

Explanation:
Explanation
"An explanation of the prediction's rationale and a model card that describes how the model was created should be accessible on the Salesforce Platform following Salesforce's Trusted AI Principle of Transparency.
Transparency means that AI systems should be designed and developed with respect for clarity and openness in how they work and why they make certain decisions. Transparency also means that AI users should be able to access relevant information and documentation about the AI systems they interact with."

NEW QUESTION # 28
Cloud Kicks relies on data analysis to optimize its product recommendation; however, CK encounters a recurring Issue of Incomplete customer records, with missing contact Information and incomplete purchase histories.
How will this incomplete data quality impact the company's operations?

A. The accuracy of product recommendations is hindered.
B. The response time for product recommendations is stalled.
C. The diversity of product recommendations Is Improved.

Answer: A

Explanation:
Explanation
"The incomplete data quality will impact the company's operations by hindering the accuracy of product recommendations. Incomplete data means that the data is missing some values or attributes that are relevant for the AI task. Incomplete data can affect the performance and reliability of AI models, as they may not have enough information to learn from or make accurate predictions. For example, incomplete customer records can affect the quality of product recommendations, as the AI model may not be able to capture the customers' preferences, behavior, or needs."

NEW QUESTION # 29
......

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Authoritative Salesforce-AI-Associate Sample Questions | Amazing Pass Rate For Salesforce-AI-Associate: Salesforce Certified AI Associate Exam | Accurate Reliable Salesforce-AI-Associate Exam Cost

Salesforce Salesforce-AI-Associate Exam Syllabus Topics:

Free PDF Salesforce-AI-Associate - Fantastic Salesforce Certified AI Associate Exam Sample Questions

Salesforce Certified AI Associate Exam Sample Questions (Q24-Q29):

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